Quick support for admins, teachers, and students using the Eduvate CBT platform.
Confirm your role-specific login page and verify email/password. If it still fails, reset password or contact your institution admin.
Check exam assignment, exam status, schedule window (`opens_at`/`closes_at`), access code, and IP/device restrictions.
This is expected behavior. Start is only enabled when the configured exam window opens.
Use the updated CSV/XLSX template, ensure valid question types, and fill required fields for each type.
Use the regrade button in teacher exams. It compares each student's latest answer against current correct answers.
Short answer/essay items appear in grading queue. Save scores to recompute session results immediately.
AI monitoring checks severe events such as face not detected, head turned, multiple faces, and standing up/left seat behavior.
support@eduvate.com.ng
+234 811 640 5518
Typical response time: under 2 hours.